Privacy Policy

1. Introduction

Welcome to 12 Drones, a drone services marketplace platform ("Platform," "we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

By using our Platform, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Platform.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you provide directly to us, including:

• Account Information: Name, email address, password, phone number, company name
• Profile Information: Profile picture, bio, business details
• Pilot Information: Certifications, drone models, camera equipment, service radius, location (city, state, ZIP code, latitude/longitude coordinates), Part 107 license, insurance information
• Service Request Information: Service location, project details, requested services, preferred dates, budget
• Payment Information: Processed securely through Stripe (we do not store full credit card numbers)
• Communications: Messages between clients and pilots, support inquiries, feedback
• Ratings and Reviews: Your ratings and reviews of other users

2.2 Information Collected Automatically

When you use our Platform, we automatically collect certain information:

• Usage Data: Pages viewed, features used, time spent on Platform, access times
• Device Information: Browser type, operating system, IP address
• Location Information: Approximate location based on IP address (with your permission for precise location)
• Cookies and Similar Technologies: Session tokens stored in browser local storage for authentication

2.3 Information from Third Parties

• Google OAuth: If you sign in with Google, we receive your name, email, and Google profile picture
• Stripe: Payment processing information, payout details for pilots

2.4 Cookies and Analytics

We use cookies and similar technologies to improve your experience and understand how our Platform is used.

Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC ("Google"), to help us understand how visitors use our Platform.

What Google Analytics Collects:

• Pages you visit and time spent on each page
• How you arrived at our Platform (referral source)
• Your general location (city/country level, not precise)
• Device and browser information
• Actions you take (e.g., clicking buttons, submitting forms)

How We Use Analytics Data:

• Understand which features are most popular
• Improve our Platform and user experience
• Identify technical issues
• Make business decisions about new features

Google Analytics uses cookies to collect this information. The information is transmitted to and stored by Google on servers in the United States. Google will use this information to evaluate your use of the Platform, compile reports on website activity, and provide other services relating to website activity and internet usage.

Data Retention:

Google Analytics data is automatically deleted after 14 months. You can request deletion of your personal data at any time by deleting your account.

More Information:

• Google Analytics Privacy Policy
• How Google uses data from sites that use their services

3. How We Use Your Information

We use the information we collect to:

• Provide and Maintain Services: Create and manage your account, facilitate connections between clients and pilots, process payments
• Improve Our Platform: Analyze usage patterns, develop new features, enhance user experience
• Communicate with You: Send notifications about service requests, quotes, payments, platform updates, and promotional offers (with your consent)
• Ensure Security: Detect and prevent fraud, verify pilot credentials, protect against unauthorized access
• Comply with Legal Obligations: Respond to legal requests, enforce our terms, protect our rights
• Facilitate Transactions: Process payments, calculate commissions (15% pilot commission, 15% client service fee), manage payment processing
• Build Trust: Display ratings and reviews, verify pilot credentials

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 With Other Users

• Pilots can see client names, service request details, and location information when you post a request
• Clients can see pilot names, profiles, certifications, ratings, and location when browsing pilots
• After accepting a quote, contact information may be shared to facilitate service delivery

4.2 With Service Providers

• Stripe: Payment processing and pilot payouts (Stripe Connect)
• Hosting Providers: Cloud infrastructure for data storage and platform operations
• Email Services: Transactional emails and notifications

4.3 For Legal Reasons

We may disclose your information if required by law or in response to:

• Legal process (subpoenas, court orders)
• Enforcement of our Terms of Service
• Protection of our rights, property, or safety
• Investigation of fraud or security issues

5. Your California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information.

5.1 Right to Know

You have the right to request that we disclose:

• Categories of personal information we collected
• Sources from which we collected personal information
• Business purpose for collecting personal information
• Categories of third parties with whom we share personal information
• Specific pieces of personal information we collected about you

5.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., completing transactions, complying with legal obligations, maintaining financial records).

5.3 Right to Opt-Out of Sale

We do not sell your personal information. We do not and will not sell your personal data to third parties for monetary or other valuable consideration.

5.4 Right to Non-Discrimination

You have the right not to receive discriminatory treatment for exercising your CCPA rights.

5.5 How to Exercise Your Rights

To exercise your CCPA rights:

• Account Deletion: Visit Account Settings and click "Delete Account"
• Data Export: Request your data download from Account Settings
• Email Request: Contact us at support@dozendrones.com

We will verify your identity before processing your request and respond within 45 days.

6. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: HTTPS/TLS for data in transit, password hashing with bcrypt
• Access Controls: Role-based access, authentication required for sensitive operations
• Rate Limiting: Protection against brute force attacks
• Input Validation: Prevention of SQL injection and XSS attacks
• Secure Payment Processing: PCI-compliant payment handling through Stripe
• Regular Security Updates: Software patches and vulnerability monitoring

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations (e.g., financial records for 7 years)
• Resolve disputes and enforce our agreements
• Improve and develop our Platform

Specific retention periods:

• Active Accounts: Until you request deletion
• Payment Records: 7 years for tax and audit purposes
• Messages: 2 years after service completion
• Notifications: 90 days
• Expired Quotes: 90 days

8. Children's Privacy

Our Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe we have collected information from a child, please contact us immediately at support@dozendrones.com, and we will delete the information.

9. Third-Party Links

Our Platform may contain links to third-party websites (e.g., Stripe payment pages, pilot portfolio sites). We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification to your registered email address
• Displaying a prominent notice on the Platform

Your continued use of the Platform after changes are posted constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

For California residents exercising CCPA rights, please include "California Privacy Rights Request" in the subject line of your email.

12. Information for Non-U.S. Users

Our Platform is operated in the United States. If you are accessing our Platform from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our Platform, you consent to the transfer of your information to the United States.